Report Lost or Stolen Cards

Citicapitol Bank provides a secure and efficient process for reporting lost or stolen debit and credit cards. Immediate reporting ensures protection against unauthorized activity and initiates the process for card replacement with minimal disruption to your financial access.

Immediate Reporting

Prompt reporting is critical to prevent unauthorized transactions. Citicapitol provides multiple secure channels for reporting lost or stolen cards directly through your online or mobile banking session.

  • • Instant card block to prevent further usage
  • • Notification to fraud monitoring team
  • • Real-time confirmation of reported card status
  • • Guidance on next steps for replacement card issuance

Card Replacement & Continuity

Replacement cards are issued securely with priority processing. Citicapitol ensures minimal disruption to your transactions while maintaining strict identity verification protocols.

  • • Secure replacement card issuance with expedited delivery
  • • Automatic deactivation of compromised card
  • • Optional virtual card issuance for immediate digital access
  • • Guidance for updating recurring payments and linked accounts

Fraud Prevention & Security Controls

Citicapitol Bank employs a multi-layered security framework to protect clients from unauthorized use of lost or stolen cards. Continuous monitoring, alerting, and verification mechanisms safeguard your accounts.

Real-Time Transaction Monitoring

Suspicious activity triggers immediate alerts and holds to prevent fraudulent charges.

Identity Verification Protocols

All card replacement requests are subject to rigorous identity verification to ensure security.

Secure Communication Channels

Reporting and follow-up actions are transmitted through encrypted, authenticated channels only.

Compliance & Regulatory Assurance

The card reporting and replacement processes comply with financial regulations and internal risk management protocols, ensuring transparency, accountability, and protection against unauthorized activity.

Audit-Ready Documentation

All reported incidents are logged securely to maintain an immutable audit trail for regulatory review or internal governance.

Regulatory Alignment

Card loss reporting adheres to industry standards for fraud prevention, risk mitigation, and customer protection.

Immediate Action, Maximum Protection

Citicapitol Bank’s lost or stolen card reporting framework provides rapid response, secure replacement, and robust fraud mitigation—ensuring uninterrupted access to funds while safeguarding your financial integrity.