Customer Support

Customer Complaints

At Citicapitol Bank, we are deeply committed to upholding the highest standards of customer care, service quality, and ethical banking practices. We recognize that complaints and concerns are valuable opportunities to improve our services, strengthen our internal processes, and reaffirm the trust you place in us. Our specialized Customer Resolution Unit ensures that every concern is handled with professionalism, urgency, and transparency.

Whether your issue relates to transactions, security, digital banking, card services, loan processing, or staff interaction, our multi‑tier resolution framework ensures thorough investigation and timely responses. We continuously monitor complaint trends, implement corrective actions, and provide clear communication throughout the resolution process. Your feedback drives innovation and operational excellence across all Citicapitol Bank service channels.