Mitigating Fraud

Protecting customers and the financial ecosystem through technology, awareness, and vigilance.

Personal Checking or savings account

1-800-935-9935, opt. 8
1-713-262-3300 (outside the U.S.)

We accept operator relay calls.
Monday–Friday: 8 AM–midnight ET
Saturday: 9 AM–6 PM ET
Sunday: 9 AM–6 PM ET
Fax: 1-614-422-7171

Business Checking & Savings

1-866-564-2262

We accept operator relay calls.
Monday–Sunday: 7 AM–10 PM ET

We have complimentary fraud protection tools designed to help you manage and protect your cash flow.

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Let's work together to help keep your account safe

How we protect you

We're continuously working to make your banking safer. See how we're dedicated to helping protect you and your accounts.

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What you can do

Add extra protection to your account to help keep yourself safe from fraud and scams.

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Frequently asked questions

Look for common signs: sender address that doesn’t match the supposed company, poor grammar, urgent requests for personal info, unexpected attachments, or links that go to unfamiliar domains. When in doubt, contact the company directly using a phone number or website you trust — not the one in the email.

Stop responding, take screenshots, and record any details (messages, account numbers). Change passwords, enable two-factor authentication, and contact your bank immediately to report suspicious activity. If money was taken, follow your bank’s fraud process.

Many banks (including Chase) have processes to investigate unauthorized transactions. Contact your bank immediately and follow their instructions to open a dispute — the sooner you report it, the higher the chance of recovery.

Our Commitment

Fraud prevention is embedded in our operations. We combine behavioral analytics, AI-based detection, and client education to ensure transactions remain secure.

24/7 Monitoring

Advanced machine-learning systems detect anomalies in real-time across all payment channels.

Customer Awareness

We regularly educate clients about phishing, identity theft, and social engineering scams.

Collaboration with Authorities

We maintain active partnerships with U.S. regulators and law-enforcement agencies for early fraud response.

Report Suspicious Activity

If you believe your account has been compromised, contact our Fraud Desk immediately.

📞 +1 (800) 555-1234 | frauddesk@citicapitol.bank

Submit a Scam Report