Safeguarding your money through industry-leading security, enhanced transparency, and proactive fraud protection.
At Citicapitol Bank, we are committed to protecting customers from risks associated with **Authorised Push Payments (APP)** — including instant transfers, mobile payments, digital banking transactions, and peer-to-peer payments. Our communication framework ensures every customer receives **clear, timely, and secure updates** throughout the payment lifecycle.
We provide proactive communication at every stage:
In alignment with international banking standards, Citicapitol Bank operates a fair and transparent reimbursement process for eligible customers affected by APP fraud.
If you believe a payment was misdirected, we offer:
We empower customers with the knowledge to stop fraud before it happens:
Stay informed. Stay secure.
Get an instant-issued debit card with zero annual fees and global ATM access.
Monitor balances, pay bills, and transfer funds securely through your phone anytime.
Get help from our support team at any hour — online, by chat, or phone.
Get an instant-issued debit card with zero annual fees and global ATM access.
Monitor balances, pay bills, and transfer funds securely anytime.
Get help from our support team any hour — online, chat, or phone.
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