Customer Complaints

We value your feedback and are committed to resolving concerns quickly, transparently, and fairly.

Citicapitol Bank Corporate & Institutional Banking

How We Handle Complaints

CITICAPITOL follows a structured approach to ensure all complaints are addressed promptly, impartially, and effectively, enhancing trust and service quality.

Step 1: Submit

Fill out our online form with your details and complaint description. Attach supporting documents if necessary.

Step 2: Review

Our Customer Relations team reviews and assesses your complaint, ensuring complete understanding of the issue.

Step 3: Resolution

We provide a resolution within stipulated timelines, keeping you informed at every stage and addressing any follow-ups promptly.

Customer Support

Customer Complaints

At Citicapitol Bank, we are deeply committed to upholding the highest standards of customer care, service quality, and ethical banking practices. We recognize that complaints and concerns are valuable opportunities to improve our services, strengthen our internal processes, and reaffirm the trust you place in us. Our specialized Customer Resolution Unit ensures that every concern is handled with professionalism, urgency, and transparency.

Whether your issue relates to transactions, security, digital banking, card services, loan processing, or staff interaction, our multi‑tier resolution framework ensures thorough investigation and timely responses. We continuously monitor complaint trends, implement corrective actions, and provide clear communication throughout the resolution process. Your feedback drives innovation and operational excellence across all Citicapitol Bank service channels.

We value your feedback

We value your feedback and are committed to resolving concerns quickly, transparently, and fairly. Please provide detailed information to help our investigation team assist you effectively.

Alternative Resolution

If you are not satisfied with our resolution, you may escalate the matter to the U.S. Consumer Financial Protection Bureau (CFPB) or other relevant financial regulators for further review.