At Citicapitol Bank, we are committed to ensuring that our digital services are accessible, inclusive, and usable for all individuals, including people with disabilities. This Accessibility Statement outlines our ongoing efforts, compliance standards, and ways customers can reach us for accessibility support or accommodations.
Citicapitol Bank strives to meet WCAG 2.1 AA standards across all platforms. We work consistently to improve usability, remove barriers, and ensure equal access to digital banking services for all customers.
Citicapitol Bank aims to adhere to internationally recognized accessibility standards, including:
These standards guide our design, development, and testing processes to ensure inclusiveness.
Our digital platforms include features that support users with disabilities:
We perform regular accessibility audits and testing using:
While we strive for full accessibility, certain areas may still present challenges, such as:
We are continuously working to improve these areas as technology and alternatives become available.
If you need information in an accessible format such as:
Please reach out using the contact details below.
We respond within 3 business days.
Our Accessibility Support Team is here to help.
Get an instant-issued debit card with zero annual fees and global ATM access.
Monitor balances, pay bills, and transfer funds securely through your phone anytime.
Get help from our support team at any hour — online, by chat, or phone.
Get an instant-issued debit card with zero annual fees and global ATM access.
Monitor balances, pay bills, and transfer funds securely anytime.
Get help from our support team any hour — online, chat, or phone.
